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Store Policies

 

Customer Satisfaction

We at VOILA! are committed to “making your special occasion extra special.” We will work, diligently to ensure that you are completely satisfied with everything you purchase, as well as with all aspects of our service. Our goal is to exceed your expectations by providing the best customer service. Thank you for allowing us to share this special event with you.

 

Return Policy:

Due to the special nature of our merchandise, there are no returns, refunds or exchanges. Every sale is a final sale. This Final Sale policy is consistent with industry standards for bridal and special occasion apparel.

 

Payment:

Your special order will be processed upon full payment of a minimum 50% deposit. Bridal orders will have 30 days & Bridesmaids 15 days from the date you receive notification to pay any outstanding balance.

If the balance is not paid within the 30 or 15 day allowance, a daily service charge of 3% will be added to your account.

All Sales $500 or less must be paid in full at the time of ordering. All off-the-rack samples are paid in full. There is a $35 fee on all returned checks. When your special order arrives you will be notified by phone or email.

Your special order arrival date could be approximately two weeks to eight months from the time your order is placed, depending on the designer's cutting date. If your special order arrives earlier than anticipated, payment still needs to be arranged.

 

 

Storage:

As a courtesy, VOILA! offers free storage for your gown, as long as your dress is paid in full. However the client acknowledges that VOILA! is not responsible for any damage or destruction to the clients' garment stored on our premises. All risks are therefore the responsibility of the client. We are not responsible for any articles left more than 90 days after the given wear date. If articles are left for more than that time and the customer does not contact us the item may be donated. A storage fee of $50 per month, after the first 30 days, will be added to your account if balances are not paid in full.

 

      Alterations:

Alterations are not included in the cost of a garment. To better service our customers alterations can be done with either:

Milly Stovall Alterations @ 864.828.2943

OR

Nube’s Sew Perfect @ 864.223.6823

 

Any issue regarding alterations are to be taken up with the seamstress.



 

Thank you again for shopping with us at VOILA! & Congratulations!

 

Xoxo,

 

VOILA!

Bridal & Formal

 

voilabridal.com | 864.229.GOWN | @voilabridal

207 Waller Ave | Uptown Greenwood | SC

 

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